HEYDUDE Austin Slide - Comfortable Sandals for Women

Processing and Estimated Delivery Times

• Order processing: 3–5 business days for authenticity
   checks, quality control, and dispatch.
• Estimated delivery times (from shipment date):
  Express shipping (domestic, U.S.): 12–18 business days.
  International: 15-25 business days
  (may vary depending on destination and customs).
  
• Note: High-demand releases, limited editions, or custom orders may require additional processing time. You will receive an email with tracking details once your order ships.

Multiple Addresses

We do not support splitting a single order to multiple shipping addresses. Please place separate orders for different delivery addresses.

PO Boxes & Military Addresses (APO/FPO)

We can deliver to PO Boxes and APO/FPO addresses. Delivery times may vary by destination.

International Duties & Taxes (VAT)

International orders are shipped DDU (Delivered Duty Unpaid).

We do not collect VAT, customs duties, or import fees at checkout.

Any applicable taxes, duties, or customs fees are the recipient’s responsibility upon delivery.

Customs policies vary by country; please check with your local customs office for potential fees or restrictions before ordering.
NOTE: Please keep in mind that purchasing means accepting all the terms mentioned above.

100% Secure payment with SSL Encryption.Orders can be canceled within 3 hours of purchase or before seller confirmation — whichever comes first. After that, cancellations are not possible.Returns or exchanges are accepted within 3 days of delivery if items are unused, in original condition and packaging.Custom or personalized products are non-returnable.For any issues, please contact us — we’ll help resolve them quickly.

REFUND POLICY — RUNAROSTORE

Overview

• Return window: 7 days from the date of receipt. If more than 7 days have passed, we cannot offer a refund or exchange.
• Condition: Items must be unused, in the same condition you received them, and in the original packaging.

Return Process

• All returns must include the original packaging and all original items/accessories.
• If original packaging is unavailable, pack the item securely in a replacement box with proper padding.
• The return address will be shown on your provided return label (it may vary by product).
• A receipt or proof of purchase is required.
• Do not send returns to the manufacturer.

Promotional Sales

• Purchases made during promotional sales are final and not eligible for return or refund unless a confirmed manufacturer defect exists.

Refunds (if applicable)

• After we receive and inspect your return, we will email you to confirm approval or rejection.
• If approved, refunds will be processed and applied to your original payment method within 3 business days.

Late or Missing Refunds

• If you haven’t received a refund yet:
  1. Check your bank or payment account.
  2. Contact your card issuer — internal processing may cause delays.
  3. Contact your bank.
• If unresolved, email us at support@runarostore.com.

Shipping Costs for Returns

• Return shipping is the customer’s responsibility and shipping costs are non-refundable.
• If you receive a refund, the cost of return shipping will be deducted from your refund amount.
• Delivery time for exchanged products may vary depending on your location.

For assistance or to begin a return, contact: support@runarostore.com.
NOTE: Please keep in mind that purchasing means accepting all the terms mentioned above.